Quick summary
Give at least 24 hours’ notice to cancel or reschedule.
Appointments booked less than 24 hours before their scheduled start time are already inside the cancellation window.
24-Hour Cancellation & Rescheduling Window
We understand that plans can change. To cancel or reschedule an appointment under the standard Rest Days policy, changes must be made at least 24 hours before the scheduled start time.
The 24-hour window is measured from the exact appointment time rather than by calendar day. For example, a Thursday appointment at 3:00 PM must be canceled or rescheduled no later than Wednesday at 3:00 PM.
If an unexpected circumstance arises within the 24-hour window, please contact Rest Days as soon as possible so we can discuss the available options.
Bookings Made Within 24 Hours
Same-day and short-notice appointments are welcome whenever availability allows.
When an appointment is booked less than 24 hours before its scheduled start time, the reservation is already within the cancellation window. As a result, it cannot be canceled under the standard cancellation policy, and rescheduling cannot be guaranteed.
If an unexpected situation prevents you from attending, please contact Rest Days as soon as possible so we can review the circumstances with you.
No-Shows & Missed Appointments
If a guest does not arrive for a reserved session and the appointment was not canceled in accordance with this policy, the reservation will be considered a no-show.
Late cancellations and no-shows are subject to a charge equal to 50% of the total reserved session price, including any applicable add-ons or additional guest charges.
Rest Days may waive or adjust this charge at its discretion when exceptional circumstances warrant consideration.
Card on File
A valid payment method is required to reserve an appointment. Your card is not charged simply for booking your session.
Payment information is processed securely through Stripe. Rest Days does not store your full card number or CVC.
The payment method saved with your reservation may be used for services received during your visit and, when applicable, for cancellation or no-show charges permitted under this policy.
Private & Group Reservations
For private group sessions, the cancellation and rescheduling policy applies to the reservation as a whole.
If the number of guests attending changes but the appointment will still be kept, please contact Rest Days so we can update the reservation details whenever possible.
How to Cancel or Reschedule
Please use the cancellation or rescheduling option provided with your reservation whenever available.
If you are unable to access that option, contact Rest Days before the applicable deadline for assistance.
Requests received after the 24-hour cancellation window has begun are considered late changes and may not be accommodated.
Exceptional Circumstances
We understand that genuinely unexpected situations happen.
Rest Days may review exceptional circumstances on an individual basis and, when appropriate, offer an alternative arrangement. Exceptions are considered at the discretion of Rest Days and cannot be guaranteed.
Acknowledgment
By selecting the cancellation-policy acknowledgment during booking or waiver completion, you confirm that you were provided the opportunity to review and agree to this Cancellation & Rescheduling Policy before completing your reservation or waiver.
